This describes the current product. Operator details and the final retention and privacy terms must be completed before public launch.
Guest mode and account data
Guest subscriptions and payment records are stored locally on your device. Account-based Personal workspace features synchronize records with XenLoop’s API and database. Shared workspace records are available to authorized organization members.
Information used by the service
Account features use information such as your name, email address, authentication/session records and profile settings. Subscription and workspace features use the information you enter, such as subscription names, amounts, renewal dates, notes, payment-method labels and organization membership.
Only enter details needed to track a subscription. XenLoop does not need your bank login or full payment-card details to track recurring costs.
Authentication, payments and email
The service uses Better Auth for authentication, Neon/PostgreSQL for hosted account data, Resend for transactional email, and Polar for hosted checkout and billing. Google sign-in uses Google when you choose it. Hosting providers also process requests needed to deliver the service.
Card information entered during checkout is handled by the payment provider. The XenLoop app uses payment status and billing identifiers to manage plan access.
Device reminders and this website
Renewal reminders depend on notification permissions and device scheduling. This landing page stores your selected appearance locally in your browser. Its interactive preview uses sample data and does not create accounts or save subscriptions. The current landing page does not include analytics or advertising trackers.
Retention and deletion
You can remove local records within the app. Uninstalling can remove local guest data, but does not delete a cloud account or cancel paid billing. Use theaccount deletion request instructions for account-held information.
The final policy must state retention periods for account data, backups, operational logs and billing records, together with any applicable exceptions. Those periods are not yet specified in this draft.
Privacy questions
Contactsupport@xenloop.appfor questions or requests concerning your information. Do not send passwords, verification codes or full card details.