Final refund eligibility, any request window and the effective date need approval before paid launch. This page does not promise a refund or a processing deadline.
Cancel a XenLoop paid plan
Sign in to the XenLoop account that owns the paid plan and openManage billing. Follow the cancellation options in the hosted customer portal and check the confirmation for the cancellation date and any remaining access.
For Teams, the organization owner manages billing. If you cannot access the billing portal, contact support using the account email address.
Ask about a refund
Emailsupport@xenloop.appwith the email address used for purchase, the receipt or order identifier, the charge date and the reason for the request. Do not include full card details or your password.
XenLoop’s web checkout uses Polar. Keep your receipt and include the relevant purchase identifier so the charge can be located. Eligibility and the outcome must be confirmed for the individual purchase; this draft does not establish a blanket refund entitlement or exclusion.
Cancellation, refunds and account deletion are different
A cancellation request concerns future renewals; a refund request concerns a charge already made. Deleting an app or requesting account deletion should not be assumed to cancel recurring billing. Review your paid plan separately and keep the billing confirmation.
Other subscriptions you track
XenLoop cannot cancel or refund Netflix, Spotify or other services you record in the tracker. Contact the relevant provider directly for those subscriptions.
Need help?
Use the support page if a charge is unexpected, a payment has not updated your plan, or you cannot open billing management.